Privacy Policy
Last updated: January 2025
At pelveriqano, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial education services. We're committed to being transparent about what we do with your data and giving you control over it.
Information We Collect
When you use our services, we collect different types of information to provide you with a better learning experience. Here's what we gather and why it matters.
Personal Details You Provide
- Name, email address, and phone number when you register for programs or contact us
- Business information including company name and role when relevant to your learning goals
- Payment details processed securely through our third-party providers
- Learning preferences and feedback you share to help us improve our content
- Communication history when you reach out to our support team
Automatically Collected Data
Like most websites, we automatically collect certain information when you visit us. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to understand what works and what doesn't, so we can make things better.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and communication | Duration of account plus 3 years |
| Learning Progress | Track advancement and provide certificates | 7 years from completion |
| Payment Records | Transaction processing and compliance | 7 years per Australian tax law |
| Website Analytics | Improve user experience | 26 months |
| Support Tickets | Quality assurance and resolution | 5 years |
How We Use Your Information
We're pretty straightforward about this. We use your data to run our business and serve you better. That means delivering the educational content you signed up for, processing payments, and keeping you informed about relevant updates.
Sometimes we'll analyze patterns in how people use our platform. This helps us figure out which teaching methods work best or where students get stuck. But we're always looking at aggregated data, not peeking at individual activities unless we need to help you with a specific issue.
Marketing Communications: We'll occasionally send you information about new programs or resources that might interest you based on what you're already learning. You can opt out of these anytime by clicking the unsubscribe link in any email or adjusting your preferences in your account settings.
Sharing Your Information
We don't sell your personal information. Period. But we do work with other companies to deliver our services, and some of them need access to certain data.
Service Providers We Work With
- Payment processors who handle credit card transactions securely
- Email service providers that help us send course materials and updates
- Cloud hosting companies where we store data safely
- Analytics tools that show us how people use our website
- Customer support platforms that help us respond to your questions faster
All these partners are bound by strict confidentiality agreements. They can only use your data for the specific purposes we've authorized, and they're required to protect it just as carefully as we do.
Legal Requirements
There are times when Australian law requires us to disclose information. This might happen if we receive a valid court order, need to prevent fraud, or have to comply with tax reporting obligations. We'll always verify that such requests are legitimate before sharing anything.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 and Australian Privacy Principles give you specific rights about your personal information. Here's what you can do and how to do it.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually in a readable electronic format.
Correct Inaccuracies
If something we have on file is wrong or outdated, let us know. You can update most details yourself through your account, or contact us for help.
Request Deletion
You can ask us to delete your personal information. We'll do this unless we're legally required to keep certain records for compliance purposes.
Withdraw Consent
If you previously agreed to something like marketing emails, you can change your mind anytime. This won't affect any processing we did before you withdrew consent.
Lodge a Complaint
If you believe we've mishandled your information, you can complain to us directly or contact the Office of the Australian Information Commissioner.
Data Portability
You can request your data in a format that allows you to transfer it to another service provider if you choose to leave.
To exercise any of these rights, email us at help@pelveriqano.com with your request. We'll verify your identity and respond within the timeframes required by Australian law.
How We Protect Your Information
Security isn't just a checkbox for us. We've built multiple layers of protection into our systems because we know you're trusting us with sensitive information.
- All data transmitted between your browser and our servers is encrypted using TLS 1.3 protocol
- Personal information is stored in encrypted databases with restricted access
- Our team receives regular training on data protection and security best practices
- We conduct regular security audits and vulnerability assessments
- Access to personal data is limited to employees who need it to do their jobs
- We maintain backup systems to prevent data loss while keeping backups equally secure
Despite our best efforts, no online system is completely invulnerable. If we ever experience a data breach that affects your information, we'll notify you and the relevant authorities as required by Australian law.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our website work properly and understand how people use it. Some are essential (like remembering you're logged in), while others help us improve the experience.
Types of Cookies We Use
- Essential cookies that enable basic site functionality
- Preference cookies that remember your settings and choices
- Analytics cookies that help us understand which content is most valuable
- Marketing cookies that prevent you from seeing the same ad repeatedly
You can control cookie preferences through your browser settings. Keep in mind that blocking certain cookies might affect how well the site works for you.
International Data Transfers
While we're based in Australia and primarily serve Australian clients, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure those providers meet Australian privacy standards or have equivalent protections in place.
Any international transfers comply with Australian Privacy Principle 8, which means we take reasonable steps to ensure overseas recipients don't breach the Australian Privacy Principles.
Children's Privacy
Our services are designed for adults and business professionals. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last updated" date at the top shows when the current version took effect.
We encourage you to review this policy occasionally to stay informed about how we're protecting your information. Continuing to use our services after changes means you accept the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, we're here to help. You can reach us through any of these channels:
Email: help@pelveriqano.com
Phone: +61417583585
Mail: Unit 60/4 Hoyle Ave, Castle Hill NSW 2154, Australia
For privacy complaints specifically, please mark your communication as "Privacy Inquiry" so we can route it to the right person. We aim to respond to all privacy-related questions within 5 business days.